Before placing an order

• Check the delivery or collection options shown for the product.
• Review the shipping or delivery charges for each grower before completing checkout.
• Fresh and seasonal produce may have shorter dispatch windows than non-perishable goods.
• Where appropriate, contact the grower if you need to confirm a collection or local delivery arrangement.

Orders from more than one grower

GrowHive is a multi-grower marketplace. If your basket contains produce from more than one grower, each grower fulfils their part of the order separately.

Shipping or delivery charges may therefore apply separately for each grower you order from. For example, one grower may offer local collection for free while another may charge for local delivery, courier delivery or postal shipping.

You can review the available delivery or collection options and the total cost before completing checkout.

Even when your basket contains produce from several growers, you complete one GrowHive checkout and payment. The individual parts of the order may then be prepared, dispatched, delivered or collected separately.

Fresh & Perishable Produce

• Growers should package fresh produce appropriately for the delivery method they offer.
• Delivery availability may depend on the type of produce, season and distance from the grower.
• Certain fresh or highly perishable products may only be suitable for local delivery or collection.
• Customers should follow any storage or handling information supplied with the produce.

Delivery Times

Any delivery estimate shown by a seller should be treated as an estimate rather than a guaranteed delivery time unless specifically stated otherwise.

Weather, harvest availability, courier delays and other circumstances can occasionally affect fulfilment, particularly when dealing with freshly harvested produce.

Different growers may deliver at different times

When you buy from more than one grower, each grower is responsible for fulfilling their own part of your order.

This means products purchased during the same GrowHive checkout may arrive on different days or use different delivery or collection methods.

Where tracking or fulfilment information is available, it may be provided separately for each grower's part of the order.

Problems with an order

• If an order has not arrived when expected, contact the grower through GrowHive where possible.
• If an item arrives damaged, spoiled or materially different from the listing, report the issue as soon as reasonably possible.
• Take photographs where they may help explain a delivery or product problem.
• If you cannot resolve the matter directly with the seller, you can contact GrowHive for support.